Client Automation - After installing Web Console on Windows Server 2019 Inventory tab is not shown on Agents

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

After installing Web Console, the login is possible and also the navigation, but looking into Inventory tab for any Agent, the following error it's seen:

Cause

Reviewing logs, the following can be seen:

- wac_log.log:

DEBUG RequestProcessor.process(131)  - Processing a 'GET' for path '/computerInventory'
DEBUG RequestProcessor.processActionCreate(305)  -  Looking for Action instance for class com.ca.wac.actions.ComputerInventoryAction
DEBUG RequestProcessor.processActionCreate(322)  -   Creating new Action instance
ERROR ComputerInventoryAction.execute(98)  - Exception @
java.lang.NullPointerException

- updateConfig.log:

ERROR UpdateWACConfig.updateAMSProperties(416)  - error at updating AMSProperties file Exception....
java.io.FileNotFoundException: C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\..\AMS\WEB-INF\classes\AMS.properties (The system cannot find the path specified)

The problem is caused by a known issue with Client Automation 14 SP3 and Windows Server 2019 where AMS can't be installed.

Environment

Client Automation 14 SP3

Windows Server 2019

Resolution

At the time this article was created, there is no workaround or supported solution to solve this know problem, which is also briefly explained here:

Known Issues-14.0.3