We have recently created new resource users in Clarity application. When run the ODUM job it failed. Now when users try to login to Clarity via On Demand portal the get this page.
The following error appears. URL: https://ondemand.ca.com/errors/user-not-found.html
User Not Found
INVALID USER: Your user account is not valid for CA On Demand access. Please contact your company's administrator to configure your user account for access to the system.
Please close your browser window.
There is password synchronisation issue between On Demand Portal and Clarity
WSDL connection failed in On Demand Portal because resource '[email protected]' password is invalid
Release : All
Component : CLARITY PPM SAAS
Saas team reset password for resource - '[email protected]' to fix issue