DLP Agent installation fails with error "action: failed to open watchdog service -- result: Access is denied"

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

DLP Agent installation fails with an error "action: failed to open watchdog service -- result: Access is denied"

 

Environment

15.1 and above.

Cause

Remnants of DLP agent registry entry in the Windows Installer Database causing the installation to fail.

Resolution

• Open the registry editor on the affected system by going to Start > Run > regedit
• Navigate to Computer\HKEY_CLASSES_ROOT\Installer\UpgradeCodes\A7288D8F16C4659468C66EA6B6030E2A
• Backup this registry by right clicking on the registry path > Export > Selected Branch > Save to the desired location.
• Delete the registry entry manually by right clicking on the registry path > Delete
• Reinstall the agent.

 

Note - This registry entry is not removed by the Clean agent tool and hence requires a manual cleanup.

Additional Information

Ref UpgradeCodes, 

• {B943D541-EE21-4D78-987E-AC13C9FE5614}
• {E1FC1869-42BF-4F0B-A835-0D131E31D62B}