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DLP Agent installation fails with error "action: failed to open watchdog service -- result: Access is denied"
Article ID: 195826
Data Loss Prevention Endpoint Prevent
DLP Agent installation fails with an error "action: failed to open watchdog service -- result: Access is denied"
Remnants of DLP agent registry entry in the Windows Installer Database causing the installation to fail.
- Open the registry editor on the affected system by going to Start > Run > regedit
- Navigate to Computer\HKEY_CLASSES_ROOT\Installer\UpgradeCodes\A7288D8F16C4659468C66EA6B6030E2A
- Backup this registry by right clicking on the registry path > Export > Selected Branch > Save to the desired location.
- Delete the registry entry manually by right clicking on the registry path > Delete
- Reinstall the agent.
Note - This registry entry is not removed by the Clean agent tool and hence requires a manual cleanup.