OKTA User Guide

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Article ID: 195765

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Is there an OKTA User Guide similar to the old CA Admin Portal guide?

Environment

Release : All Supported

Component : CA PPM SAAS APPLICATION

Resolution

Here is a list to refer the Techdocs and Knowledge Base Articles as Broadcom Support continuously incorporates the information in common questions.

Clarity SaaS Authentication in the Google Cloud Platform

 

Okta Tenant Administrator

How to Submit Saas request for Tenant Administrator for customer site so that a Tenant Administrator can be created.

Once this process is complete, the Tenant Administrator (customer) will be able to add users into the Okta Admin portal without Support's intervention and can perform actions like, add non-federated users such as contractors, remove user access, and perform Okta group administration.
Okta Tenant Administrator Information required from customer:

  • Email ID of the user who will be the Tenant Administrator for the site
  • First Name, Last Name

Steps to Create Okta Tenant Administrator for SaaS Environments in GCP

Okta User Management

If you require a non-federated user to access your SaaS instance then that user needs to be created in the Okta Tenant by your Okta Tenant Administrator.
How to add a Non-Federated user in Okta

If Broadcom assistance is required to add Non-Federated User in Okta please open a support ticket and send the Email ID's of the users and specify the Tenants you want to add.
How do I request an add/update to a user in Okta for Clarity SaaS / On Demand?

Once Okta user has been created by the Broadcom Saas team, the user will get an activation email to set their passwords for the Tenant. If a user was already active in the Clarity system they can also go to the respective login screen and Click 'Need Help signing in' on the widget and provide an email address or user can go to https://portal.broadcom.com/web/guest/forgotpassword.

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Clarity SaaS Broadcom Okta URL Update - For All Broadcom GCP SaaS Customers using Federation Single Sign On 

https://knowledge.broadcom.com/external/article/208177

Summary
Broadcom is standardizing the authentication URL for Broadcom platforms from avagoext.okta.com to login.broadcom.com. The primary goal for enabling custom URL in the avagoext.okta.com tenant is to provide the ability to customize the Okta hosted login page and change to a Broadcom branding. Broadcom is working to ensure that the migration is as seamless as possible. There are a few simple actions that will be required from our customers due to this standardization. Below you will find instructions on how to update your configuration with the new URL (login.broadcom.com) and the impact if you do not take the appropriate action.

This knowledge article provides generic guidelines on changing the Assertion Consumer Service (ACS) URL. Please consult your Identity Provider (IdP) vendor documentation or Single-Sign On (SS)/IT team for detailed steps needed to modify the ACS URL.

When do you need to make the change?
The change is required on or after Sunday March 14th 2021. 
The change can be performed in a sandbox environment (your DEV or TEST environment) first before promoting to Production.

Additional Information