When viewing a Knowledge Document, it shows a red cross(X) broken image symbol where the images should be.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document outlines how to resolve a problem where a red cross(X) broken image symbol is displayed where an image should be on a knowledge document.

Solution

To resolve this problem, run the below commands on the Service Desk server:

• pdm_k_reindex
  
  
• pm - pdm_k_reindex -ml

Once completed, login to Service Desk and view a knowledge document. You should now be able to view the images.

Environment

Release:
Component: ARGIS