When viewing a Knowledge Document, it shows a red cross(X) broken image symbol where the images should be.

Article Id: 19572
Status: Published
Updated On: 14-02-2018 07:49
Legacy Id: TEC602343
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

This document outlines how to resolve a problem where a red cross(X) broken image symbol is displayed where an image should be on a knowledge document.

Solution

To resolve this problem, run the below commands on the Service Desk server:

  • pdm_k_reindex

  • pm - pdm_k_reindex -ml

Once completed, login to Service Desk and view a knowledge document. You should now be able to view the images.

Environment:

Release:
Component: ARGIS