When viewing a Knowledge Document, it shows a red cross(X) broken image symbol where the images should be.

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Article ID: 19572

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document outlines how to resolve a problem where a red cross(X) broken image symbol is displayed where an image should be on a knowledge document.

Solution

To resolve this problem, run the below commands on the Service Desk server:

  • pdm_k_reindex

  • pm - pdm_k_reindex -ml

Once completed, login to Service Desk and view a knowledge document. You should now be able to view the images.

Environment

Release:
Component: ARGIS