U02000099 Transfer key could not be loaded

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Article ID: 195693

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

On a newly installed Automic Agent, Automic Admin is getting the following error:

U02000099 Transfer key could not be loaded. Please check, if the KeyStore exists and the agent is authenticated. 

Cause

*Some* of the reasons why a transfer key may become corrupt and needs to be renewed are:

  1. Server has changed - name, etc
  2. IP address has changed
  3. Install not done from installation files (IE: copied install directory from one server to another)

 

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

To resolve this error, please perform the following steps:

  1. Login on Client 0
  2. Open SystemOverview > Agents
  3. Right-click the agent and select "Renew Transfer Key"
  4. Restart or start the agent