System Agent: java.lang.OutOfMemoryError: GC overhead limit exceeded

Products

• CA Workload Automation Agents
• CA Workload Automation Agent

Issue/Introduction

SAP Jobs process in SAP but status is not returned to ESP ; thus leaving jobs stuck in a Submit State
Issue is reported to be consistent at the same time daily.

Error: 
07/22/2020 11:07:29.990 EDT-0400 1 SAPPlugin.Monitor:2233003268390945676.CybThreadGroup.uncaughtException[:73] - Thread Monitor:2233003268390945676[SAPPlugin] has had an uncaught exception
07/22/2020 11:07:29.992 EDT-0400 1 SAPPlugin.Monitor:2233003268390945676.CybThreadGroup.uncaughtException[:80] - java.lang.OutOfMemoryError: GC overhead limit exceeded

Cause

There is not enough memory available for the agent and as a result, the agent hangs.

Environment

Release : 11.3
Component : CA Workload Automation System Agent

Resolution

Increase the amount of minimum and maximum memory for the agent JVM by setting the following in agentparm.txt file and recycle the agent.
You need to ensure that you have enough free physical memory available on the server to support the increase.

oscomponent.jvm.x.options=-Xms1G;-Xmx2G