End of Support Date for R19

Article Id: 195675

Status: Published

Updated On: 01-09-2020 10:43

Products:

CA Database Management for DB2 for z/OS - Performance Suite , CA Database Management for DB2 for z/OS - SQL Performance Suite , CA Database Management for DB2 for z/OS - Administration Suite , CA Database Management for DB2 for z/OS - Recovery Suite , CA Database Management Solutions for DB2 for z/OS , CA Database Management for DB2 for z/OS - Utilities Suite

Issue/Introduction:

Is the End of Support date of Sept 30, 2020 is still holding for CA DB2 tools for DB2 R19?

Environment:

Release : 19.0

Component : CA Insight Database Performance Monitor for DB for z/OS

Resolution:

Support for R19 has been extended for six(6) months because of COVID-19. It will begin the day after EOS occurs and will continue for a period of six months. Limited Support will include:TIt will begin the day after EOS(End Of Support) occurs and will continue for a period of six months. Limited Support will include:

1-Direct access to technical support personnel, both online and by telephone
2-Telephone support for Severity 1 issues, 24 hours a day, seven days a week
3-Workarounds, if possible, for issues without a published fix

The above info can be found in the following link:

https://community.broadcom.com/mainframesoftware/communities/community-home/digestviewer/viewthread?MessageKey=f9f0d299-57b9-4c78-af8b-9cacdd53c01f&CommunityKey=c581dd20-140f-4708-b335-eaacc07d6802&tab=digestviewer#bmf9f0d299-57b9-4c78-af8b-9cacdd53c01f