Unable to stop SpectroSERVER

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Article ID: 195635

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We have tried to stop SpectroSERVER from Control Panel but the service is not responding..

Killing the process will corrupt the DB, but the stop process has been running for 4 hours already.

Please provide some instructions about how to proceed ...

Cause

Hung thread

Environment

Component : Spectrum Core / SpectroSERVER

Resolution

When the SpectroSERVER is taking a very long time shutting down, the only options are:

1.  Let it run - which may or may not complete the task in a timely manner (for instance, if it's doing a modeling session from a discovery it may take hours to stop). 
One caveat to letting it try to stop is that the OneClick gui is not available. 

2.  Kill the SpectroSERVER process - then initialize to legacy and reload a previously saved SSdb