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Unable to stop SpectroSERVER
Article ID: 195635
Updated On:
Products
CA Spectrum
CA eHealth
Issue/Introduction
We have tried to stop SpectroSERVER from Control Panel but the service is not responding..
Killing the process will corrupt the DB, but the stop process has been running for 4 hours already.
Please provide some instructions about how to proceed ...
Cause
Hung thread
Environment
Component : Spectrum Core / SpectroSERVER
Resolution
When the SpectroSERVER is taking a very long time shutting down, the only options are:
1. Let it run - which may or may not complete the task in a timely manner (for instance, if it's doing a modeling session from a discovery it may take hours to stop).
One caveat to letting it try to stop is that the OneClick gui is not available.
2. Kill the SpectroSERVER process - then initialize to legacy and reload a previously saved SSdb
Feedback
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