Unable to download the Authentication package from Process Assembly view.

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Article ID: 195630

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine

Issue/Introduction

Unable to download the Authentication package from Process Assembly view.

Steps to reproduce the behavior:
Go to Process assembly
- Select agent
- Right click on agent
- Authentication Options
- Download Authentication Package

Actual behavior:No package will be downloaded. Nothing happens!

Expected behavior: The authentication package is downloaded.

Cause

Cause Type: Bug

Environment

Release : AWA 12.3.1 and AWA 12.3.2

Component : AUTOMATION ENGINE

Resolution

Resolution:  Issue is resolved in 12.3.3 version of AWA.

Workaround:

1.Change the Authentication Method to LOCAL_REMOTE
2.Open AWI, logon to client 0
3.Open the Administration Tab
4.Select Agents
5.Open context menu of an agent
6.click on Download Authentication Package
7.Package is downloaded.

The authentication package can be downloaded within the Administration view.