Jobs go Waiting in Clarity - Incompatible job Processing

Products

• Clarity PPM On Premise

Issue/Introduction

We find many of our jobs are stuck in Waiting. Only one job at a time is processing

Why do the jobs go in Waiting? I can see the status of some jobs change from Scheduled to Waiting and back to Schedule. Why?

Environment

Release : All Supported Clarity releases

Component : 

Resolution

While a job is in Processing status, any job that is incompatible to this will go in Waiting status.

Go to Administration - Reports and Jobs - and check each of the jobs that are Waiting and Processing at this time.

Make sure not many jobs are set to Incompatible to each other, creating a bottleneck and jobs will be stuck in Waiting until the Incompatible job completes.

We recommend to use default Incompatible jobs and only add them for a very specific reason.