Issues installing Symantec DLP Agent

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Article ID: 195612

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Updated On:

Products

Data Loss Prevention Enterprise Suite Data Loss Prevention Core Package

Issue/Introduction

Installer: Installation failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. an error occurred while running scripts from AgentInstall_<Agent_version>.pkg)

Cause

This occurs when you have not compiled the installer package through the Enforce console, and are trying to install our base binaries. 

Environment

DLP Version: All
DLP Component: Agent Installer
Operating System: MAC

Resolution

Instruct the client to run the agent installer through the Enforce console, and follow the guidelines here to install:

https://community.broadcom.com/symantecenterprise/communities/community-home/librarydocuments/viewdocument?DocumentKey=b823b1df-9949-446f-9db8-75c66feaf899&CommunityKey=65cf8c43-bb97-4e96-ae0b-0db8ba1b4d07&tab=librarydocuments