Coordinator is hanging and crashes

Article Id: 195608
Status: Published
Updated On: 21-07-2020 13:43
Products:
CLOUDTEST , CA Application Test , CA Cloud Test Mobile , MOBILECLOUD , Service Virtualization
Issue/Introduction:

Coordinator/Simulator crashes and tests are no longer able to run.

Coordinator logs show - 

[Event Sink Thread Pool Thread 4] INFO  com.itko.lisa.stats.MetricControllerImpl - Error retrieving metric
java.lang.IllegalStateException: Could not put anything new on the event queue

Registry Logs show - 

| Message:     The requested Coordinator Server null is not registered with the DevTest Registry.

Cause:

DE446844

Environment:

Release : 10.5

Component : CA Application Test

Resolution:

There is patch for 10.5 patch_DE464128_10.5.0_LTD.jar

 

NOTE 1: The new patch "patch_DE464128_10.5.0_LTD.jar" supersedes previous patch "patch_DE446844_10.5.0_GA.jar" as it includes fix from this patch

NOTE 2: The patch "patch_DE464128_10.5.0_LTD.jar" must be applied on all DevTest machines.

Steps to follow:

  1. Stop DevTest services
  2. Go to LISA_HOME/lib/patches folder and delete the previous patch "patch_DE446844_10.5.0_GA.jar"
  3. Place the new patch file "patch_DE464128_10.5.0_LTD.jar" in LISA_HOME/lib/patches folder
  4. Start all DevTest services and observe the behavior or Coordinator and Simulator.