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Error retrieving metric: Coordinator/Simulator is hanging and crashes

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Article ID: 195608

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Updated On:

Products

CA Cloud Test Mobile CA Application Test Service Virtualization

Issue/Introduction

Coordinator/Simulator crashes and tests are no longer able to run.

Coordinator logs show - 

[Event Sink Thread Pool Thread 4] INFO  com.itko.lisa.stats.MetricControllerImpl - Error retrieving metric
java.lang.IllegalStateException: Could not put anything new on the event queue

Registry Logs show - 

| Message:     The requested Coordinator Server null is not registered with the DevTest Registry.

Cause

DE506196

Environment

Release : 10.6

Component : CA Application Test

Resolution

There is patch for 10.6

 

Steps to apply:

 

NOTE: The patch is needed on SIMULATOR server

 

1. Stop Simulator and other DevTest Services

2. Place the patch file "patch_DE506196_10.6.0_LTD.jar" at LISA_HOME/lib/patches folder

3. Start simulator service and other DevTest Services