Clarity PPM: Error(DMS-02107: Unable to create the directory in the DMS. Contact your system administrator) when uploading documents to the knowledge store

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Article ID: 19560

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Description:

The following error is received when uploading documents to the knowledge store

DMS-02107: Unable to create the directory in the DMS. Contact your system administrator.

In the app logs, the following message can appear:

ERROR 2015-07-26 07:29:27,878 [http-bio-8080-exec-6581] xbl.DocumentFunction (clarity:user:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.removeObjectDocument) Could not remove document version id 5330399 exception com.niku.dms.util.DMSException: Could not create directory in file store.
ERROR 2015-07-26 07:29:27,907 [http-bio-8080-exec-6581] xbl.ODFObjectQueryHandler (clarity:user:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.removeObjectDocument) ODF could not retrieve object:
ERROR 2015-07-26 07:29:32,865 [http-bio-8080-exec-6580] xbl.ODFObjectQueryHandler (clarity:user:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.updateUserPropertyLabels) ODF could not retrieve object:
ERROR 2015-07-26 07:29:35,251 [http-bio-8080-exec-6581] xbl.ODFObjectQueryHandler (clarity:user:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.updateUserPropertyLabelsAndExit) ODF could not retrieve object:
ERROR 2015-07-26 07:30:23,773 [http-bio-8080-exec-6580] object.ODFAbstractObjectImpl (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.customObjectUpdateAndClose) Could not save document \documents\My Pictures\test.bmp exception com.niku.dms.util.DMSException: Could not create directory in file store.

 

Resolution

The problem could be due to the permissions on the filestore. The user should have full rights to filestore, index share and read/write permissions .

The app service needs credentials when it is running as a service and the account should have full permissions on the file store. The account on which the service is running, should be active and unlocked.

Filestore Directory and Index Directory should be valid path for PPM to be able to access it.