Site Context Pages in Performance Management fail to correctly render when Business Hours are disabled

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Article ID: 195599

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

When reviewing a Site Context Page report and disabling the Business Hours it uses by default, Views return blank/empty with just white space.
 
Even if the time frame is outside of Business Hours, which would normally present that fact and not show the data, there is still data for that time frame. It should be presented when Business Hours is disabled and that limitation is removed.

Cause

Pending investigation by engineering via defect DE471217. This will be updated when new information becomes available.

Environment

Found in the r3.7.x release.

Introduced in the r3.5.x release.

Resolution

Pending resolution via defect DE471214. This will be updated when new information becomes available.

At this time a solution for this problem is scheduled for inclusion in the Performance Management r3.7.15 and NetOps r20.2.2 releases.