Chat is not working. Attempting to connect to chat from our employee portal, getting the option to run the executable, but no connection occurs The page just sits and never connects.
Log file log4j-tomcat-SA.log is showing a problem connecting due to a port conflict:
15 Jul 2020 18:11:57,092 INFO CF1 Server Initialization Thread com.controlf1.server.presentation.SocketServer.SocketServerNIOImpl Starting PRIMARY SocketServer (NIO Implementation) on external port 443 and internal port 7005.
15 Jul 2020 18:11:57,115 ERROR CF1 Server Initialization Thread com.controlf1.server.presentation.SocketServer.SocketServerNIOImpl Address already in use: bind
Previous startups were on external port 10443 instead of 443.
11 Jul 2020 23:53:25,208 INFO CF1 Server Initialization Thread com.controlf1.server.presentation.SocketServer.SocketServerNIOImpl Starting PRIMARY SocketServer (NIO Implementation) on external port 10443 and internal port 7005.
Release : 17.1
Component : SUPPORT AUTOMATION
Examine:
C:\PROGRA~2\CA\SERVIC~1\bopcfg\www\CATALINA_BASE_SA\webapps\SupportAutomation\WEB-INF\classes\config
Here, we see two server.properties files:
07/15/2020 06:04 PM 2,303 server.properties
04/03/2019 04:11 PM 2,305 server.properties.last
Running pdm_configure can modify this file.
Suggestion is to backup these two files, replace the existing server.properties file with the server.properties.last file, then recycle SDM Services.