Syncing one or more projects from Rally to Clarity fails with the following error in bg-ca.logs:
ERROR 2020-07-19 19:35:01,283 [Dispatch Synchronize Agile Central : (tenant=clarity)] rest.validation (clarity:.....:Synchronize Agile Central) ExceptionInfo :: Could not create resource. Resource name: tasks. Error code: projmgr.DUPLICATE_EXTERNALID_TASK Error message: PRJ-07006: Invalid or duplicate task ID. Task ID must be unique within a project.
ERROR 2020-07-19 19:35:01,287 [Dispatch Synchronize Agile Central : bg..(tenant=clarity)] ppm.rest (admin:.....:Synchronize Agile Central) CustomerResourceHandler :: exception occurred while performing action:create
com.ca.ppm.rest.exception.BadRequestException: PRJ-07006: Invalid or duplicate task ID. Task ID must be unique within a project.
ERROR 2020-07-19 19:35:01,312 [Dispatch Synchronize Agile Central : .... (tenant=clarity)] ppm.agl (clarity:admin:.....:Synchronize Agile Central)
java.io.IOException: 400
projmgr.DUPLICATE_EXTERNALID_TASK
PRJ-07006: Invalid or duplicate task ID. Task ID must be unique within a project.
at com.ca.ppm.rest.client.RestApiJavaClient.validateResponse(RestApiJavaClient.java:297)
at com.ca.ppm.rest.client.RestApiJavaClient.doPost(RestApiJavaClient.java:182)
at com.ca.ppm.agl.connector.ClarityConnector.createTasks(ClarityConnector.java:1090)
at com.ca.ppm.agl.services.TaskSyncManager.syncClarityTasks(TaskSyncManager.java:263)
.........
Caused by: java.lang.Throwable: projmgr.DUPLICATE_EXTERNALID_TASK
Release : 15.7.1
Component : CA PPM SAAS RALLY
See KB: 141061 for tips on how to optimize use of Self Service for Clarity