Does Service Desk r12.7 support certificates that accommodate SHA-2 and RSA2048 encryption methods?

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Article ID: 19556

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document outlines which encryption methods that certificates used in CA Service Desk Manager 12.7 support.

Solution:

CA Service Desk Manager 12.7 supports certificates that use SHA-1 and RSA1024 encryption.

Certificates that use SHA-2 and RSA2048 encryption are not supported in CA Service Desk Manager 12.7.

Environment

Release:
Component: ARGIS