account locked login to website to unlock

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Article ID: 195555

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Updated On:

Products

CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR DX Application Performance Management

Issue/Introduction

We started facing issue where API password is getting locked. When accessing the API, it is giving following error message.

account locked, login to website to unlock

We have changed the master account recently, and we have set the new APM password successfully.

Environment

Release : SAAS

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

We see the following message in the audit log.

Datetime 17. 07. 2020 18:51:28 GMT+0000
Related to user
Author #0:
Source acct_login
Note IP address <IP-Address> caused API access lock

 

Please investigate which component is using the API password on host <IP-Address>.

Since we have changed the master account and also set the new API password, this we need to adjust the master account and new API password for the component that is using the master account and the API password on host <IP-Address>.