Question:: Oracle 19 support for ServiceDesk 17.2

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Article ID: 195553

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

 

Does ServiceDesk 17.2 release support Oracle 19 ?


Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

 

Dated July-2020, from QA Management :

"There are currently no plans to certify Oracle 19 on SDM 17.2.."


As per 17.2 Certification matrix Oracle 12c Release 2 is certified:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/ca-service-management-17-2-release-notes/supportability-matrix.html

 

Additional Information

Oracle 19c is certified in ServiceDesk 17.3 , see Supportability matrix for ServiceDesk 17.3:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/CA-Service-Management-17_3-Release-Notes/supportability-matrix.html