CTSPM client.dat does not exists

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Article ID: 195523

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

A to A client services is automatically shutting down and in the logs getting CTSPM client.dat does not exists.

 

Cause

The version of A2A client should be the same as that of the CA PAM server. If the CA PAM server has been upgraded the A2A client as well needs to be upgraded / re-installed to match the version of CA PAM.

Environment

Release: 3.1.1, 3.2.x, 3.3.x, 3.4.x

Component: PRIVILEGED ACCESS MANAGEMENT

Resolution

An upgrade of the A2A clients resolves this problem. After the upgrade, the A2A client log file should be as under, with \out any error message.

INFO: Sun July 05 22:33:16.924 PDT 2020 XMLJDomParserForConfig::parseXML. Configuration file is loaded
Client Daemon Event Log:
INFO: Sun July 05 22:33:17.032 PDT 2020 XMLJDomParserForConfig::parseXML. Configuration file is loaded
WARNING: Sun July 05 22:33:17.033 PDT 2020 ApplicationCSPM::initAppConfig. CPA Client is in FIPS mode
INFO: Sun July 05 22:33:17.167 PDT 2020 ApplicationCSPM::initHttpService. CSPM Daemon is on line...
WARNING: Sun July 05 22:33:17.205 PDT 2020 ClientService::loginToCSPMServer. start
INFO: Sun July 05 22:33:17.207 PDT 2020 KeyService::doLocalLogin. Local login not succeeded
INFO: Sun July 05 22:33:17.566 PDT 2020 HttpService::httpsGetInputStream. Complete get input stream from CSPM Server
INFO: Sun July 05 22:33:17.575 PDT 2020 XmlStreamHandlerForKeyMgm::endDocument. Completed XML  parsing
INFO: Sun July 05 22:33:17.593 PDT 2020 Cache::saveCacheToFile. End of Cache save
INFO: Sun July 05 22:33:17.594 PDT 2020 Cache::insertContentKey. Key created. Client is ready.
INFO: Sun July 05 22:33:17.594 PDT 2020 KeyService::login. Login succeeded
WARNING: Sun July 05 22:33:17.594 PDT 2020 ClientService::loginToCSPMServer. done
INFO: Sun July 05 22:33:17.596 PDT 2020 InitAgent::run. Start thread
INFO: Sun July 05 22:33:22.599 PDT 2020 CacheAgent::run. Start thread
INFO: Sun July 05 22:33:22.601 PDT 2020 PatchAgent::PatchAgent. Package install directory: c:\cspm. Package operational directory: c:\cspm\cloakware\cspmclient. Package version: 4.12.3
INFO: Sun July 05 22:33:22.687 PDT 2020 ProcessPatch::hasElevatedWindowsPrivileges. Command succeeded: setx.exe CSPM_HAS_ELEVATED_PRIVILEGES 1 /M, return value: 0 (PatchAgent service enabled due to availability of Admin or elevated privileges).
INFO: Sun July 05 22:33:22.758 PDT 2020 ProcessPatch::hasElevatedWindowsPrivileges. Command succeeded: setx.exe CSPM_HAS_ELEVATED_PRIVILEGES "" /M, return value: 0.
INFO: Sun July 05 22:33:22.787 PDT 2020 HttpService::httpsGetInputStream. Complete get input stream from CSPM Server
INFO: Sun July 05 22:33:22.797 PDT 2020 ProcessPatch::checkNewPatchExists. No patch available. Status code: 430.
INFO: Sun July 05 22:33:22.798 PDT 2020 InitAgent::run. Initialization completed...
INFO: Sun July 05 22:33:22.802 PDT 2020 PatchAgent::run. Start thread
INFO: Sun July 05 22:33:52.604 PDT 2020 Cache::saveCacheToFile. End of Cache sa