No metrics available in UMP report

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Article ID: 195445

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Could not able to generate a report for CPU and Memory utilization through UMP. it's showing " No metrics available".




 

Environment

Release : 8.5 or later

Component : UIM - UMP

Resolution

Please follow the below mentioned steps and check if the issue gets resolved.

1. Identify cs_key for problematic robot having an issue using below query in UIM DB.
select cs_key from CM_COMPUTER_SYSTEM where ip='<IP Address of the robot>'
2. Copy the cs_keys from the above query output. If you have more than one, copy all.
3. Open the discovery_server probe utility from the Primary hub. (Select discovery_server probe and click on ctrl+p to open probe utility).
4. Run the callback "remove_master_devices_by_cs_key" and provide the above copied cs_key (if you have more than one cs_keys then add them with comma (,) separated)
5. Deactivate the discovery_server probe.
6. Do the following for the above robot
a. Follow steps mentioned in below article for each robot.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=44669
b. Right click on robot in IM and click on Restart.
7. Once the robot finished with restart from IM then activate discovery_server probe in primary hub.
8. Verify the robot entry in cm_nimbus_robot
9. Wait for 60 minutes and check the robots in USM.

 

In case if the issue still not resolved, please open a support ticket to troubleshoot further.

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