Create Okta tenant admin for SaaS environments in GCP

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How can you find the steps to create an Okta tenant admin? Where are the necessary configuration steps? 

Cause

These steps are required because a Clarity user cannot be an Okta Tenant Admin. Clarity users are added under non MFA (Multi-Factor Authentication) group and for Okta, the Tenant Admin needs MFA group.

Environment

Clarity SaaS Environments in GCP

Resolution

If there is no Tenant admin setup yet for your company, please open a case with Broadcom support providing the below information:

• Environment URL(s) access is requested for
• PSC Approval
• Email address for the account that should be provided tenant admin access

Note: Once tenant admin access is granted, see Creating an OKTA Tenant Admin for further details on tech docs regarding the procedure for Tenant Admin creation.  

Additional Information

When running into issues changing or adding a user in Okta for Clarity SaaS, see KB Okta User Change Requests for Clarity SaaS

See also:

• Revoke Tenant Admin Access in SaaS Clarity
• Adding an existing OKTA user to your tenant in GCP and using the SaaS Sync Users job