Require API password

Products

• CA App Synthetic Monitor
• DX Application Performance Management

Issue/Introduction

We have issues in ASM and needs to reset the API Password for following ID: <email-address> as we have lost the correct password.

Environment

Release : SAAS

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

Customers need to contact Technical support team to send them password reset link.

The customer did not had access to original ID: <email-address> any more.

We changed email ID from old <email-address> to new <email-address> as Master Account for this site.

We sent a new password reset link, and we setup new password for ASM UI.

Then we sent a new password reset link for API password, and we setup new password for API.

We tested login and it is working good for both ASM UI and API for user: new <email-address>