Landscape 0xXXXXXXX is down.  Failed to retrieve SRMApplication model. Failed to retrieve SRMApplication model

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Article ID: 195386

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Why are the following messages being seen in the catalina.out file on the Spectrum Report Manager server?

Landscape 0xXXXXXXXX is down.  Failed to retrieve SRMApplication model.

Jul 07, 2020 21:30:43.393 (SRM/Startup/Container) (SRM_Monitor) - (ERROR) - SRMMonitor: The following event could not be sent to the SRMApplication model:
EventType: 0x5890001


Cause

Report Manager will look for a model handle of the SRMApplication model in the SRM_Model field in the Report Manager registry table. If the model handle is incorrect or we can't reach  the server b/c the server is down we will generate the following message:

Landscape 0xXXXXXXXX is down.  Failed to retrieve SRMApplication model.

Jul 07, 2020 21:30:43.393 (SRM/Startup/Container) (SRM_Monitor) - (ERROR) - SRMMonitor: The following event could not be sent to the SRMApplication model:
EventType: 0x5890001

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

Ensure that the value of the SRM_Model is the model handle of the SRMApplication model in decimal and that it's correct and ensure that the SpectroSERVER is running.