Landscape 0xXXXXXXX is down. Failed to retrieve SRMApplication model. Failed to retrieve SRMApplication model

Article Id: 195386

Status: Published

Updated On: 17-07-2020 10:36

Products:

CA Spectrum , CA eHealth

Issue/Introduction:

Why are the following messages being seen in the catalina.out file on the Spectrum Report Manager server?

Landscape 0xXXXXXXXX is down. Failed to retrieve SRMApplication model.

Jul 07, 2020 21:30:43.393 (SRM/Startup/Container) (SRM_Monitor) - (ERROR) - SRMMonitor: The following event could not be sent to the SRMApplication model:
EventType: 0x5890001

Cause:

Report Manager will look for a model handle of the SRMApplication model in the SRM_Model field in the Report Manager registry table. If the model handle is incorrect or we can't reach the server b/c the server is down we will generate the following message:

Landscape 0xXXXXXXXX is down. Failed to retrieve SRMApplication model.

Jul 07, 2020 21:30:43.393 (SRM/Startup/Container) (SRM_Monitor) - (ERROR) - SRMMonitor: The following event could not be sent to the SRMApplication model:
EventType: 0x5890001

Environment:

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution:

Ensure that the value of the SRM_Model is the model handle of the SRMApplication model in decimal and that it's correct and ensure that the SpectroSERVER is running.