Cuegtw probe unknown type

Products

• CA App Synthetic Monitor
• NIMSOFT CLOUD USER EXPERIENCE MONITOR
• DX Application Performance Management
• DX Infrastructure Management

Issue/Introduction

 

Integration through cuegtw between UIM and CA App Synthetic Monitor has stopped working. 

What is seen in UMP as an alert is not as expected, below what is currently reported:

Unknown Type message find for profile...

This is reported for each alert/reminder or OK status generated for each monitor 

Cause

The cuegtw probe relies on rss type messages from the ch_log ASM API call

This is an example message returned from the API

<message>

<id>115451476</id>

<type>rss</type>

<alerttype>other</alerttype>

<address/>

<detail>REMINDER: WebView Full-Page The service 'WebView Full-Page' is still not working as specified. The issue was first detected on 2020-06-10 12:00:05.</detail>

<gw/>

<status>2</status>

<rid/>

<severity>0</severity>

<rootcause/>

<sent>2020-06-18 13:20:06</sent>

</message>

 

The key part is the alerttype field. For alert-related messages, the alerttype should match the type of message, this is shown in the detail field.

The expected alerttypes are alert, okay or reminder

 

In the example, the alerttype value should be reminder.

 

Alerttype of other would be expected for other types of messages such as emailed reports, but is invalid for alerts

 

Due to changes in the ASM scheduler, the alerttype value has not been updating correctly. It has been seen failing in other message types as well (email)

Environment

 

Release : 10.4

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

 

This will be fixed in ASM 10.5