Can CA Service Desk Manager (CA SDM) Maileater save email attachments in MSG format instead of the default EML format?

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Article ID: 19538

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Can Maileater save email attachments in MSG format instead of the default EML format?

Solution:

Out of box, the Maileater component of CA SDM saves email attachments in EML format.

There is currently no configuration setting within SDM to change the format to MSG.

If users have issues opening EML attachments with Outlook, refer to TEC566026 (Configuring Windows XP or Windows 7 to open .eml files with Outlook instead of Outlook Express).

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: