APMIA Solaris SPARC V9 - Failing to install

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Article ID: 195363

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Trying to install APMIA on Solaris SPARC V9, but the installation process fails. Can you please advise how we can resolve this issue?

We are trying to install version 20.6.0.28. The following is the error message that we receive and the APMIA_install.log

 

bash-3.2# ./APMIACtrl.sh install

APM Infrastructure Agent Installation In Progress...

Installing Host Monitoring Agent on PORT 1691

couldn't set locale correctly

couldn't set locale correctly

couldn't set locale correctly

couldn't set locale correctly

ld.so.1: sysedge: fatal: libpcre.so.0: open failed: No such file or directory

Killed

./APMIAgent.sh: line 1547: /apps/dem/apmia/bin/../wrapper: Permission denied

APM Infrastructure Agent could not be installed/started, please check APMIA_install.log

Uninstalling HostMonitor

APM Infrastructure Agent Uninstallation Completed.

 

bash-3.2#

bash-3.2# cat APMIA_install.log

[INFO] Current Shell: /usr/bin/ksh

[INFO] Home Directory: /root

[INFO] Your O/s Type: SunOS

[INFO] Current directory: /apps/dem/apmia

[INFO] APM Infrastructure Agent user entered install

[INFO] APM Infrastructure Agent home /apps/dem/apmia

[INFO] APM Infrastructure Agent Installation In Progress...

[INFO] APM Infrastructure Agent installation mode is with Host Monitoring Agent.

[INFO] 1691 port is free

[INFO] Extracting tar files

[INFO] Calling installer to install sysedge

[INFO] Setting HOSTMONITOR_HOME to CA_SystemEDGE_Core

[INFO] ./ca-setup.sh install -p 1691

Starting CA SystemEDGE service.

[INFO] Host Monitoring Agent Installation is Completed with Exit Status as 0. If exit status is non zero please check CA_SystemEDGE_Core/sysedge_install.log and APMIA_install.log

[INFO] creating default service file for sysedge using initd on solaris ...

[INFO] Updating log4j in IntroscopeAgent.profile with logfile

Detected Solaris:

Installing the APM Infrastructure Agent daemon...

Starting APM Infrastructure Agent...

Waiting for APM Infrastructure Agent..................

WARNING: APM Infrastructure Agent may have failed to start.

[INFO] APM Infrastructure Agent could not be installed/started.

[INFO] Uninstalling HostMonitor

[INFO] sh ca-setup.sh uninstall

CA-SystemEDGE service is not running

uninstall completed

[INFO] removing default service file for sysedge using solaris...

Detected Solaris:

APM Infrastructure Agent is not running.

Removing APM Infrastructure Agent daemon...

[INFO] APM Infrastructure Agent Uninstallation Completed.

 

Cause

Unsupported OS

Environment

Release : APM SAAS

Component : Agents

Resolution

Solaris SPARC V9 is not a supported OS for APMIA 20.6.

Please see the compatibility guide below for APM SaaS.

https://support.broadcom.com/phpdocs/7/5974/DX_APM_SAAS_Compatibility_Guide.xlsx