Error installing xFlow "xFlow Analyst Interface Installation Exit Code: -1"

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Article ID: 195362

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

xFlow installation fails with the following error in install.log:

Error:
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [PatchBase] Applying xFlow Patch using command : "<local drive>\Temp\casm\Patching\LEH_20200714_135049\xFlow-CUM1-17.1.0.0_XFLOW_20200714_135252\xFlow.exe" -i silent -f "<local drive>\Temp\casm\Patching\LEH_20200714_135049\xFlow-CUM1-17.1.0.0_XFLOW_20200714_135252\l1analystinstallresponse.properties"
INFO [DeployThread: xFlow Interface Update(s) : 17.1 ] [ActiveProcessHolder] In Process Monitor. Monitoring : java.lang.ProcessImpl
INFO [DeployThread: xFlow Interface Update(s) : 17.1 ] [ActiveProcessHolder] Start Monitor. Process ID (PID): 7248
INFO [DeployThread: xFlow Interface Update(s) : 17.1 ] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 7248
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [CommonProcessUtilities] Command terminated with exit code: -1
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [PatchBase] xFlow Analyst Interface Installation Exit Code: -1
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [PatchBase] xFlow Analyst Interface Install/Upgrade failed. Firing Task Error.
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [ProgressPage] ProgressPage - Task Changed xFlow Interface Update(s) : 17.1
DEBUG [DeployThread: xFlow Interface Update(s) : 17.1 ] [ProgressPage] Task State Changed. TaskID: task.xflow.patch.17.1,xFlow Interface Update(s) : 17.1 , Old State: running, New State:failed
INFO [DeployThread: xFlow Interface Update(s) : 17.1 ] [DeployThread] Saving task status to DB for task task.xflow.patch.17.1

Cause

Antivirus preventing from running xFlow.exe

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

Disable Antivirus and re-install xFlow. This will allow to install xFlow successfully.