Accented and special characters are not displaying properly within Identity Portal

Article Id: 195354
Status: Published
Updated On: 17-07-2020 08:46
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite
Issue/Introduction:

Accented and special characters are not displaying properly within Identity Portal.

You will observe codes such as î within the text where there should be accented characters.

Cause:

Known bug:

When a form is in read-only mode, the message property value is not bound as HTML to the page, instead the HTML encoded string is displayed as it is. Fixed it by binding the message property value to the page, thus the encoded string is automatically decoded by the browser and the codes appear as characters.

Environment:

Release : 14.2 CP5

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution:

Open a support case and ask the engineer to open a new defect with Sustaining Engineering and request the hotfix from DE438298 be provided.

Additional Information:

Reproduction Steps:

Identity Manager
  1. Create a new modify user task for Portal with web services enabled and workflow enabled.  Configure the OOTB Two Stage Approval workflow non policy based.
  2. Create a admin role for Portal adding the task that created in step 1.
  3. Create a provisioning role with basic settings.
Identity Portal
  1. Create the task in identity portal correlating to the task from step 1 above. 
  2. Create a form and add the task from step 1. 
  3. On the form create screen navigate to label and add a label.  For example Este é um teste necessário de caracteres especiais
  4. Change display type to message
  5. Navigate to Options
  6. Add the following text: Este é um teste necessário de caracteres especiais
  7. Save the form
  8. Create a basic execution plan
  9. Create the target permission pointing to the provisioning role created in step 3 in the Identity Manager section.
  10. Add the target permission to the access module.
Reproduction:
  1. Login to IP
  2. Navigate to Access and select user search
  3. Search for a test user
  4. Add the provisioning role the cart and submit. 
  5. Log in as the approver (in this case imadmin is the approver)
  6. Review your tasks (work items) reviewing the message from step 6. 
  7. The text appears as follows: Este é um teste necessário de caracteres especiais