Login not possible after synching with LDAP/AD with 'LDAP Sync' tool

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Article ID: 195347

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Service Orchestration - Automation Engine

Issue/Introduction

After a successful run of the LDAP-Sync tool, users can't login successfully. 

 

Only after the synchronize button is clicked within the USER object, the login is successful.

Cause

Some AD/LDAP configurations allow a login only using the Distinguished Name (DN) - not using the form DOMAIN/USER. Hence, the DN-field in AE needs to be populated already during the  run of LDAP-Sync.

Environment

Automation Engine 12.x

Resolution

Set "updateDN" to "true" in the corresponding LDAP Sync configuration file (defaults.xml or client-specific *.xml file - depending on your setup)