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Login not possible after synching with LDAP/AD with 'LDAP Sync' tool


Article ID: 195347


Updated On:


CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine


After a successful run of the LDAP-Sync tool, users can't login successfully. 


Only after the synchronize button is clicked within the USER object, the login is successful.


Some AD/LDAP configurations allow a login only using the Distinguished Name (DN) - not using the form DOMAIN/USER. Hence, the DN-field in AE needs to be populated already during the  run of LDAP-Sync.


Automation Engine 12.x


Set "updateDN" to "true" in the corresponding LDAP Sync configuration file (defaults.xml or client-specific *.xml file - depending on your setup)