Pdm_configure is stuck running: Update Miscellaneous data upd_usp_servers_load.dat

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Article ID: 195340

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

When trying to add new application server in Advanced Availability set up , pdm_configure is getting stuck at below step:
"95 ## loading D:\......\upd_usp_servers_load.dat with (-u) options." 

In configure.log it stops after below messages:
==============================================
07/14 17:15:55.951 INFO  Task.java              214 Running: Update Miscellaneous data
07/14 17:15:55.951 INFO  UpdateMiscDataTask.java    95 ## loading D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat with (-u) options.

In stdlog.0
============
07/14 17:15:56.07 CA    dbload               5996 SIGNIFICANT  dbload.c               647 Dbload Started - Parms: -u "D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat" 

Cause

The newly added application server is in a different domain or there is a networking issue interfering with the connection to the backend database.

Environment

Release : 17.0

Component : SERVICE DESK MANAGER

Resolution

Running pdm_configure by giving database IP address instead of hostname has resolved the issue.  

You may also need to speak with the network admin team to examine the firewall for any rules being tripped between Service Desk and the backend database server.