When trying to add new application server in Advanced Availability set up , pdm_configure is getting stuck at below step:
"95 ## loading D:\......\upd_usp_servers_load.dat with (-u) options."
In configure.log it stops after below messages:
07/14 17:15:55.951 INFO Task.java 214 Running: Update Miscellaneous data
07/14 17:15:55.951 INFO UpdateMiscDataTask.java 95 ## loading D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat with (-u) options.
07/14 17:15:56.07 CA dbload 5996 SIGNIFICANT dbload.c 647 Dbload Started - Parms: -u "D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat"
The newly added application server is in a different domain or there is a networking issue interfering with the connection to the backend database.
Release : 17.0
Component : SERVICE DESK MANAGER
Running pdm_configure by giving database IP address instead of hostname has resolved the issue.
You may also need to speak with the network admin team to examine the firewall for any rules being tripped between Service Desk and the backend database server.