Pdm_configure is getting stuck at step Running: Update Miscellaneous data: "95 ## loading D:\......\upd_usp_servers_load.dat with (-u) options."

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Article ID: 195340

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

Issue:
=====
When trying to add new application server in Advanced Availability set up , pdm_configure is getting stuck at below step:
"95 ## loading D:\......\upd_usp_servers_load.dat with (-u) options." 

Environmental Details:
=====================
USRD 17.0/Windows

In configure.log it stops after below messages:
==============================================
07/14 17:15:55.951 INFO  Task.java              214 Running: Update Miscellaneous data
07/14 17:15:55.951 INFO  UpdateMiscDataTask.java    95 ## loading D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat with (-u) options.

In stdlog.0
============
07/14 17:15:56.07 CA    dbload               5996 SIGNIFICANT  dbload.c               647 Dbload Started - Parms: -u "D:\PROGRA~1\CA\SERVIC~1\data\upd_usp_servers_load.dat" 

Cause

The newly added application server is in a different domain.

Environment

Release : 17.0

Component : SERVICE DESK MANAGER

Resolution

Running pdm_configure by giving database IP address instead of hostname has resolved the issue.