How to list incidents where the logged in user is a member of The Stakeholders Notify List

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Article ID: 19534

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The Stakeholders Notify List is used to update the contacts or groups to be notified whenever the ticket has update activity. You can view the Stakeholders Notify List when opening any ticket type, including incidents, problems, requests, change orders.

How to get the list of Incidents where I am a member of the Stakeholders Notify List?

Solution:

The example below is given for incidents:

Create a Stored Query (Type Request) with the text below and save it:


 	notify_list.cnt.id = @cnt.id AND active = 1 AND type =\'I\' 

Note: You can use this Stored Query in a scoreboard node for the user.

Environment

Release:
Component: ARGIS