Spectrum Variable alarm titles are not working as expected

Article Id: 195272

Status: Published

Updated On: 16-07-2020 10:42

Products:

CA Spectrum , CA eHealth

Issue/Introduction:

Using the Event Configuration gui we have updated a few PCause files to generate dynamic alarm titles. After reloading events on both the SpectroSERVERs and OneClicks (as well as a restart for patching), I am seeing alarms come through with the default alarm titles despite confirming that everything looks as expected in the GUI.

Cause:

When the PCause text is updated, the updated file is not pushed to all OneClicks and SpectroSERVERs.

Environment:

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution:

Copy the edited/customized files from $SPECROOT/custom/Events/CsPCause from the OneClick server you made the changes on to all other OneClick and SpectroSERVERs.

Additional Information:

The file sync between all OC and SS is scheduled to be fixed in a future release of NetOps Spectrum.