Spectrum Variable alarm titles are not working as expected

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Article ID: 195272

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Using the Event Configuration gui we have updated a few PCause files to generate dynamic alarm titles.  After reloading events on both the SpectroSERVERs and OneClicks (as well as a restart for patching), I am seeing alarms come through with the default alarm titles despite confirming that everything looks as expected in the GUI.

Cause

When the PCause text is updated, the updated file is not pushed to all OneClicks and SpectroSERVERs.

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

Copy the edited/customized files from $SPECROOT/custom/Events/CsPCause from the OneClick server you made the changes on to all other OneClick and SpectroSERVERs. 

Additional Information

The file sync between all OC and SS is scheduled to be fixed in a future release of NetOps Spectrum.