Password_Expired error accessing the SSO URL

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Article ID: 195269

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When trying to access Clarity through SSO, user receives a 400 error stating Password_Expired

User is able to access other applications via OKTA so the password is not expired

Error: 400 Your request results in an error. Error code: PASSWORD_EXPIRED

Cause

If the user is getting Password Expired error while accessing the SSO URL, then the user is locked 

 

Environment

SSO in GCP

Component : CA PPM SAAS APPLICATION

Resolution

As a tenant admin, log in to Okta and unlock the affected users.

Additional Information

Searching for known Clarity Issues using Self Service

Attachments