Post implementation Roll-Up 09 patch attachment open in same tab

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Post Roll-Up 09 patch installation we have facing attachment issue. Whenever we are open .pdf attachment its open on same page and we cant get back or not able to check other attachment. 

Environment

Release : 17.1 Roll-Up 09

Component : SERVICE DESK MANAGER

Resolution

# Stop Service desk services. 
#From Command prompt Execute :   pdm_options_mgr -c -s attach_force_save_dialog -v 1 -a pdm_option.inst 
#From Command prompt Execute :   pdm_options_mgr -c -s attach_force_save_dialog -v 1 -a pdm_option.inst -t
# Start Service desk Services. 

For Advance Availability , Please follow Rolling Maintenance steps. 

 

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/administering/configure-ca-service-desk-manager/managing-servers/how-to-perform-rolling-maintenance-on-ca-sdm-servers.html