"Browse URL" Button for a DataClass Attribute URL doesn't work with Chrome Browser

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Article ID: 195226

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

The customer reported that while editing a custom Data Class:

Clicking on "Browse URL" button causes an error:

"Please select the item Reference cell you wish to lookup"

He was using Chrome browser.

Steps to duplicate issue:

  1. Create new Editable Data Class and add "URL" type attribute.
  2. Associate this Data Class with a resource (computer for example)
  3. right-click computer > edit > add real URL to this Data Class (www.google.com) or any random text and click on Browse URL

 

Cause

Known issue.

Environment

ITMS 8.5 RU3, RU4

Resolution

This issue has been reported to Symantec Development team. A fix for this has been targeted for a later release (Post ITMS 8.5 RU4 release).

Current workaround:

  1. Download the attached "MultiRowDataClassControl.js" file.
  2. Replace "MultiRowDataClassControl.js" in "%NS INSTALL DIR%\CMDB\Web\AssetContractCommon\Include\"

    Note: After applying "MultiRowDataClassControl.js", you need to clear browsing data and restart Chrome browser to make new .js working.

  3. Test if "Browse URL" button works fine.  URL should open in a separate browser dialog.

 

Attachments

1594847910075__MultiRowDataClassControl.js get_app