One or more of the following actions produces the error:
SRCH-02001: Error while retrieving search contents. Contact your system administrator.
1. Searching or retrieving documents from the Knowledge Store
2. Uploading documents to the Knowledge Store
3. Project > Collaboration tab has error
The Clarity Search and Advanced Search tool allow users to locate documents, forms, events, action items and discussions.
These individual items must be indexed in order for the Search and Advanced Search tool to locate them.
A reindex is needed if the the search indexes become corrupted.
Component: Clarity Documentation / Collaboration
Please perform the activity after-hours, as it is very resource-intensive and could impact performance and ensure to stop all the clarity services before performing the steps.
Log into the application server with account with full file access control.
Make sure to run the Clarity job named: Index Contents and Documents for Searching. This job should be scheduled to run a regular basis to index the content data for searching to prevent errors.