One or more of the following actions produces the error:
SRCH-02001: Error while retrieving search contents. Contact your system administrator.
1. Searching or retrieving documents from the Knowledge Store
2. Uploading documents to the Knowledge Store
3. Project > Collaboration tab has error
The Clarity Search and Advanced Search tool allow users to locate documents, forms, events, action items and discussions.
These individual items must be indexed in order for the Search and Advanced Search tool to locate them.
A reindex is needed if the the search indexes become corrupted.
Release: ESPCLA99000-14.2-Clarity-Extended Support Plus
Please perform the activity after-hours, as it is very resource-intensive and could impact performance and ensure to stop all the clarity services before performing the steps.
Log into the application server with account with full file access control.
a. Run the command: admin search recreate-index-data
This command recreates indexes associated with data content for the following items:
Project Calendar Events
Project Action Items
Process Action Items
b. Run the command: admin search recreate-index-files
This will recreate indexes associated with
i. documents in the Knowledge Store
ii. documents in the Project Collaboration > Document Manager
iii. documents attached to forms in the Project > Collaboration > Form Manager
iv. documents on Object attachment attributes
v. discussions that are stored in either the filestore or in the database
To prevent the issue from occurring, make sure to run the Clarity job named: Index Contents and Documents for Searching
This job should be scheduled to run a regular basis to index the content data for searching to prevent errors.