When an Incident is is Resolved, the "Ticket Status' filed of the Process Status Section shows 'Resolved ?'
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Article ID: 195206
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Updated On:
Products
ServiceDeskWorkflow Solution
Issue/Introduction
When an Incident is Resolved, the "Ticket Status' filed of the Process Status Section shows 'Resolved ?'
Cause
Known Issue. We found that there is an entry in processmanager strings files for the string 'Resolved' and that the english value for this string was set to 'Resolved ?'. That entry needs to be changed. It's in ProcessManager\App_GlobalResources\ReportsRes.resx.