When an Incident is Resolved, the "Ticket Status' filed of the Process Status Section shows 'Resolved ?'
Known Issue. We found that there is an entry in processmanager strings files for the string 'Resolved' and that the english value for this string was set to 'Resolved ?'. That entry needs to be changed. It's in ProcessManager\App_
ServiceDesk 8.5 RU2, RU3
Workflow 8.5 RU2, RU3, RU4
This issue has been reported to the Symantec Development team. A fix for this will be available for ServiceDesk 8.5 RU4 and Workflow 8.5 POST-RU4.
Workaround for Customers: