Download Xtraction tool

Products

• CA Service Desk Manager
• CA Service Desk Manager - Xtraction

Issue/Introduction

I would like to receive the link to download this tool Xtraction. The version is 17.1.

Environment

Release : 17.1

Component : XTRACTION FOR CA SERVICE MANAGEMENT

Resolution

1. Visit Support web site https://support.broadcom.com/
1a. Click on Login on the top right corner.

2. After login with Support Portal ID, click on Enterprise Software.

3. Click the Product Downloads.

3a. In Search Your Product box type in "Service Desk".  It would display Service Desk Manager during typing and click on the return Service Desk Manager.

4. On the page Service Desk Manager, in SEARCH: box type in "Xtraction".
It would return "XTRACTION for CA Service Management WINDOWS-ALL" on the page. The result depends on your login ID in Support Portal site whether your ID belongs to the Site entitle Xtraction download.

If you believe your site entitle Xtraction download but it does not show in Support Portal web site, please open a case with Customer Assistance in Support web site. They will assist you with your entitlement.