Unable to log into Spectrum OneClick WebApp using Firefox

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Article ID: 195169

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Unable to log into Spectrum OneClick WebApp using Firefox.

The following error is seen under the Firefox Menu -> Web Developer -> Web Console

It seems there is a limitation because Same Origin Policy. Translation of the error message: Cross-Origin request has been blocked: Same Origin Policy prohibits to read the external resource http://xx.xxx.xxx.xxx:9443/spectrum/oneclickwebapp/ ... (Reason: CORS request did not succeed).

Cause

For this particular issue, the root cause was the SOCKS-Host parameter was populated in the Firefox Menu -> Options -> Network Settings.

Environment

Release : 10.4 and 10.4.1

Component : OneClick WebApp

Resolution

Remove the SOCKS-Host parameter was populated in the Firefox Menu -> Options -> Network Settings.

Additional Information

Please see "Reason: CORS request did not succeed" for additional reason for the error.