Unable To Login To NetOps Home Page HTTP Error 500

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Article ID: 195137

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Was running NetOps over HTTP without any issues.  Recently converted to SSL (HTTPS) and now when attempting to access the NetOps home page it fails with with the following error in the browser window:

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HTTP ERROR 500
Problem accessing /sso/sign-in.jsp. Reason: 
    Server Error
Caused by:
javax.servlet.ServletException: org.apache.jasper.JasperException: An exception occurred processing JSP page [/sign-in.jsp] at line [138]

135:    //get URL and source IP address
136:     URL urlSingleSignOnWS = new URL(urlUtility.constructUrl(scheme, "127.0.0.1", port, pathAndQuery));
137:     SingleSignOnWSSoap singleSignOnWSSoap = DynamicJaxWsProxyFactory.create(SingleSignOnWSSoap.class, urlSingleSignOnWS.toString());
138:     LoginFailureTrackerConfig trackerconf=new LoginFailureTrackerSoapConfig(singleSignOnWSSoap);
139:     WebApplicationContext context = WebApplicationContextUtils.getRequiredWebApplicationContext( request.getServletContext() );
140:     LoginFailureTracker loginFailureTracker = (LoginFailureTracker)context.getBean( "loginFailureTracker" );
141:     NatProxyPath npp=new NatProxyPath(request);

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When running the sslconfig all checks are passed without any issues.

Cause

Certificate imported from different location.

Resolution

The certificate should be imported from the following location: 
/opt/CA/jre/lib/security/cacerts