"SPC-OCC-10267: An unexpected error occurred: java.land.NullPointerException" when logging into OneClick

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Some users were seeing the following error while trying to login to OneClick:

 

Cause

The SSORB Security SP debug showed the following connection timeout exception while trying to login to the OneClick server:

ul 12, 2020 09:59:46.734 (https-jsse-nio-8443-exec-6) (SecuritySP) -   Getting user by search: sAMAccountName=XXXXXX
Jul 12, 2020 09:59:46.735 - Connection timed out: javax.naming.CommunicationException [Root exception is java.net.SocketException: Connection reset]; remaining name 'DC=xxxx,DC=xcxxxDC=xxx'

The connection to the LDAP server was timing out. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

Increasing the "Connection timeout" in the OneClick LDAP Configuration page resolved the connection timeout exception and the users were able to login to OneClick.