Some users were seeing the following error while trying to login to OneClick:
The SSORB Security SP debug showed the following connection timeout exception while trying to login to the OneClick server:
ul 12, 2020 09:59:46.734 (https-jsse-nio-8443-exec-6) (SecuritySP) - Getting user by search: sAMAccountName=XXXXXX
Jul 12, 2020 09:59:46.735 - Connection timed out: javax.naming.CommunicationException [Root exception is java.net.SocketException: Connection reset]; remaining name 'DC=xxxx,DC=xcxxxDC=xxx'
The connection to the LDAP server was timing out.
Release : 10.3
Component : Spectrum Core / SpectroSERVER
Increasing the "Connection timeout" in the OneClick LDAP Configuration page resolved the connection timeout exception and the users were able to login to OneClick.