Agent not connecting with APM command center

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Hi Team,

There are two agents which we are connecting to SAAS, but not connecting with ACC. For one server there was error like below. I tried to change the port in bundle.properties and IntroscopeAgent.profile for ACC but it has also the same error. For other server, we see controller is started still that is not connecting to ACC. Kindly advise.

IntroscopeAgent.AccControllerManagementService] Starting ACC Controller Management Service
6/29/20 08:29:23 AM EDT [ERROR] [IntroscopeAgent.AccControllerManagementService] Got exception while starting ACC Controller Process: 14
6/29/20 08:29:23 AM EDT [ERROR] [IntroscopeAgent.AccControllerManagementService] AccControllerWatcher - Failed to launch ACC Controller Process

Environment

Release : 14.6

Component : APM Agents

Resolution

1) Enable introscope.agent.acc.controller.service.skipEnvVarFilter
2) The ACC Controller Process couldn't start due to the ArrayIndexOutOfBoundsException thrown from bladelogic BlSecurityManager.checkExec.

[ERROR] [IntroscopeAgent.AccControllerManagementService] Got exception while starting ACC Controller Process: 14
[DEBUG] [IntroscopeAgent.AccControllerManagementService] AccControllerWatcher - Exception:
[DEBUG] [IntroscopeAgent.AccControllerManagementService] java.lang.ArrayIndexOutOfBoundsException: 14
java.lang.ArrayIndexOutOfBoundsException: 14
at com.bladelogic.om.infra.app.security.BlSecurityManager.getFirstBladelogicStackTraceElement(BlSecurityManager.java:112)
at com.bladelogic.om.infra.app.security.BlSecurityManager.isInvokedByMethod(BlSecurityManager.java:118)
at com.bladelogic.om.infra.app.security.BlSecurityManager.checkExec(BlSecurityManager.java:215)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1018)
at com.wily.introscope.acc.controller.service.core.BaseControllerProcess.start(BaseControllerProcess.java:95)
at com.wily.introscope.acc.controller.service.core.BaseControllerService.startControllerProcess(BaseControllerService.java:94)
at com.wily.introscope.acc.controller.service.core.BaseControllerService.access$1(BaseControllerService.java:84)
at com.wily.introscope.acc.controller.service.core.BaseControllerService$WatcherTask.ITimestampedRunnable_execute(BaseControllerService.java:201)
at com.wily.util.heartbeat.IntervalHeartbeat$BehaviorNode.execute(IntervalHeartbeat.java:972)
at com.wily.util.heartbeat.IntervalHeartbeat.executeNextBehaviorAndCalculateSleepTime(IntervalHeartbeat.java:491)
at com.wily.util.heartbeat.IntervalHeartbeat.access$2(IntervalHeartbeat.java:445)
at com.wily.util.heartbeat.IntervalHeartbeat$HeartbeatRunnable.run(IntervalHeartbeat.java:668)
at java.lang.Thread.run(Thread.java:748)

Seems Bladelogic is blocking new process being created. Engage Bladelogic support if this occurs.