RDP screen refresh slowness in CA PAM

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Article ID: 195057

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Connecting from PAM to any Windows server using the RDP connection is causing slow screen refresh rates, making operation cumbersome. Initial connection is otherwise perfectly fine.


Cause

This may be caused by the Applet log level being set to debug

Environment

Component : PRIVILEGED ACCESS MANAGEMENT, All releases

Resolution

Unless required for any troubleshooting, please go to Configuration --> Diagnostics --> Diagnostic Logs --> Log Levels and set the Applet Log Level to "Error". Just in case log out of PAM and log back in. 

This should resolve the issue. If it does not, please contact Broadcom Support.