The GhostCastServer won't create *.ghs files even if image file size is bigger than 2.0GB.

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Article ID: 195004

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

The GhostCastServer of GSS3.3 RU4 won't create *.ghs files even if image file size is bigger than 2.0GB.
The *.gho was created but *.ghs was not created.

Normaly Ghost create *.ghs files if image file size is bigger than 2.0GB.
The ghostcast server's imaging process completes without error, however *.ghs files have never been created.
Only xxx.gho(2.0GB) file is created. As a result, image file become incomplete.

For comparison, we took the images from same client machine via ghost cast server of RU3 and RU4.

[Result of GSS3.3 RU3] - expected behavior

[Result of GSS3.3 RU4]

 

Cause

Known Issue. There were some changes done for: ghost32.exe, ghost64.exe, GhostSvr.exe, and GhostSvr64.exe in GSS 3.3 RU4 that caused a conflict with this area of the product.

Environment

GSS 3.3 RU4

This issue does not happen on the previous GSS 3.3 RU3 version.

Resolution

This issue has been reported to the Symantec Development team. A fix for this will be available in our next release, GSS 3.3 RU5. 

A pointfix for GSS 3.3 RU4 is available upon request. Please download "ESCRT-4399, ESCRT-4387 - GhostCast 12.0.0.11210.zip"

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