The customer is using "gdisk64.exe" to perform a disk wipe on his laptop before sending it back. However, it keeps failing at 61% or similar percentage.
Also, the process is very slow on some laptops (500GB HDD was wiping with speed 5% per hour).
GSS 3.3 RU4
This issue has been reported to the Symantec Development team. A fix for this will be provided in a later release.