DODwipe is failing or taking too long to execute

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Article ID: 194987

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

The customer is using "gdisk64.exe" to perform a disk wipe on his laptop before sending it back. However, it keeps failing at 61% or similar percentage.
Also, the process is very slow on some laptops (500GB HDD was wiping with speed 5% per hour).

Steps:

  1. Boot to automation
  2. then navigate to the ghost folder.
  3. And run the command line from the command prompt:
    Gdisk64.exe 1 /diskwipe /dodwipe

 

Cause

Known issue

Environment

GSS 3.3 RU4

Resolution

This issue has been reported to the Symantec Development team. A fix for this will be provided in a later release. 

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