Unknown error syncing ICT when adding a new role

Products

• Information Centric Tagging

Issue/Introduction

Information Centric Tagging (ICT)

When attempting to add a new role, the console displays the red banner error:

"An unknown error occurred while syncing. Please check the error logs fro further information."

 

Cause

The Security team modified the Active Directory permissions of the ICT service account.

Environment

Release : 15.5

 

Resolution

Ensure the ICT service account has these AD permissions/privileges:

• Read all user information 
• Create, delete and manage groups
• Modify the membership of a group