Unknown error syncing ICT when adding a new role

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Article ID: 194962

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Updated On:

Products

Information Centric Tagging

Issue/Introduction

Information Centric Tagging (ICT)

When attempting to add a new role, the console displays the red banner error:

"An unknown error occurred while syncing. Please check the error logs fro further information."

 

Cause

The Security team modified the Active Directory permissions of the ICT service account.

Environment

Release : 15.5

 

Resolution

Ensure the ICT service account has these AD permissions/privileges:

  • Read all user information 
  • Create, delete and manage groups
  • Modify the membership of a group